Why Reliable Office Solutions
WHY RELIABLE OFFICE SOLUTIONS?
To answer this question, we looked at our 45 years of experience of selling and supporting office technology, our leadership team, the markets we perform in, the clients we’ve both gained and lost over these years, the partnerships we have today, our commitment to adapting with technology and of course the inner culture of company.
Today ROS is the company to talk to if you would like to experience “best in class” products, well trained technicians, specialists in key areas of interest, professional polite sales consultants and of course fair and transparent pricing.
WE OWN RESULTS, NOT JUST TASKS
A good partnership is about creating a lasting relationship to make it a win-win for both parties. We work to ensure success for our clients. We internalize our customers’ business goals, then structure and execute new technology to maximize and achieve the desired results.
In summary, we have learned a lot throughout the years regarding what does and doesn’t work for our clients in this ever-changing marketplace. We have decided that we don’t need to be the biggest or the most profitable, but rather the most unique and well-rounded in dealing with our clients; our leadership team alone has a combined 100+ years’ experience in the office technology arena. This has shown up in the loyalty we have fostered with our over 3000+ clients throughout the tri state area as well as across the country. We hope you will allow us the opportunity to share the boutique experience so many of our clients enjoy.
WE THINK LONG TERM AND ASK GOOD QUESTIONS
We think strategically. We ask questions constantly. What are our customers trying to achieve, will it work and be scalable for growth down the road? How can we minimize this associated cost for our clients? How can we maximize the benefit? What will be the total cost of ownership?
We recognize that today’s office technology company should not solely be a “vendor” but rather a “partner” that understands your business goals and is able to reinforce them well into the future. This is accomplished with every personalized solution along with a team member or members that are fully accountable to you and your organization.
RECOGNIZED LEADER IN THE INDUSTRY
Our Management Team
A WORD WITH OUR CEO: BILLY HANSON
What people are saying about Reliable
Our school’s copying needs have been taken care of by Daniel Sakoff and Reliable Office Solutions for many years now, and our experience has been exceptional.
Mr. Sakoff always responds promptly to my requests for assistance with any issues we might have, and always follows up after the issue has been resolved.
He makes sure appropriate escalation is done if the problem we are having is time sensitive and they always send a technician the same day, or next day at the latest, which for us, is a critical part of the service they offer.
I have also appreciated the times Daniel has assisted us beyond our copying needs, like setting us up to have a few projectors mounted in classrooms.
I can’t speak highly enough of Daniel Sakoff ‘s customer service and attentiveness in keeping us 100% satisfied with the service being provided to us.Daniel would add tremendous value to any school/company.
Cesar Morillo | Technology Coordinator
Brooklyn Charter School
“I highly recommend Reliable Office Solutions. Daniel himself is the best I've ever dealt with. He listens to your specific needs and truly makes sure you are happy, satisfied and taken care of We've had very few issues with the machines and if one came up their service department is great. They come quickly and cake care of the problem ASAP.”
Marina Mugnano | Office Manager
The Morgan Library & Museum
“I first met Daniel Sakoff, Senior Account Executive at Reliable Office Solutions, Inc, in February 2013, when I put out a RFP for the replacement of The Brearley School's copier fleet.
After shortlisting the final companies, of which Reliable Office Solutions was included, we invited each company to come in and present their proposals. After much deliberation, we offered the contract to Reliable Office Solutions.
This proved to be a great decision as Daniel has been a true Account Manager. He has served Brearley effectively and professionally over the four-year period of the contract. He has provided valuable input as we battled a printing-heavy population where cost or environment had no impact on their desire to print.
As my frustration grew with the users, I remembered what I had implemented in my previous school - secure printing, which really put the brakes on that school's printing mentality. In discussing my concerns with Daniel, he put together a team from Reliable and presented their secure print solution. With their help, we implemented secure print at Brearley in the later part of the contract.
Time flies by! As we entered the fourth year of our contract, I knew our copier fleet would need to be replaced. We put out an RFP for replacing the copier fleet. After going through a shortlist
of vendor proposals, which included Reliable, we decided to stay with Reliable. This reflects a lot on Daniel as he has been totally supportive, responsive and ensured that our needs were met. Reliable and Daniel have proved to be a very professional and valuable partner for Brearley. In total, we have signed three contracts with Reliable.
I have no hesitation in recommending Daniel as an Account Manager for your organization. Please feel free to contact me if you need any more information.
Lal Abraham | Director of Technology
The Brearley School
"I wanted to reach out and share how happy we are with the uniflow solution that Reliable recently deployed for us. Having the ability to control device access via College-issued ID cards has dramatically reduced our abandoned prints. In addition, requiring authentication has prevented unauthorized access to our devices. The single print queue has also gotten very positive feedback from students, who can easily retrieve their print jobs at idle or unoccupied printers, which has not an option in the past.
As a result, we are spending less on paper, calling in less repairs, and providing a better experience for our students. The uniflow reporting has also helped us manage our color vs b&w output, and notify people accordingly, if we believe there might be abuse. Thank you for providing us with such a great solution!"
Frank Cafasso | Chief Information Officer
Wagner College
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