AVAYA IP OFFICE
SIMPLIFY THE WAY COMMUNICATIONS AND COLLABORATION WORKS AT YOUR BUSINESS.
Move from being just connected to being truly productive, with tools that let your people take an active role in creating value, delighting customers and engaging colleagues in interactions that deliver meaningful results.
Innovative solutions to enhance and simplify communications and collaboration—in the cloud, on premise, or a hybrid of both.
Flexible Deployment: In the cloud, on premise or hybrid deployments areall supported with IP Office along with the ability to migrate from one to the other when the time is right for you.
All-in-one Communications and Collaboration: The Avaya Equinox experience provides a single app for voice, video, messaging, conferencing and calendar and keeps employees productive on any device, from any location.
Cost saving applications: built-in audio and video conferencing, Bring Your Own Device (BYOD), and voice and instant messaging streamline support and reduce monthly costs.
Complete mobility solutions: Whether your employees are on the road,working remotely, or just at a different location, IP Office’s intuitive tools and apps keeps them engaged, productive and reachable.
Out-of-the-box applications integration: Embed communications in the applications you already have: Sales force, Google, Microsoft Office 365 and Skype for Business.
Distinctive Customer Contact: IP Office offers integrated voice, web chat,email, FAX and reporting capabilities that allow even the smallest contact center to support sophisticated and satisfying customer interactions.
AVAYA IP OFFICE™ EDITIONS
| Basic Edition | Essential Edition | Preferred Edition | Server Edition | IP Office Select | |
|---|---|---|---|---|---|
| Capacity | |||||
| Users on a Single Server | 100 | 384 | 1,000 | 1,500 | 3,000 |
| Total Solution Users | 100 | 384 | 1,000 | 2,000 | 3,000 |
| Networked Sites | N / A | 32 | 32 | 32 | 150 |
| Total UC Users | N / A | N / A | 384 | 750 | 3,000 |
| Mobility, Access, Integration | |||||
| Mobility | No | Basic | Enhanced | Enhanced | Enhanced |
| Avaya Communicator | No | No | Yes | Yes | Yes |
| Web-based User Portal | No | No | Yes | Yes | Yes |
| Lync, Outlook, Salesforce.com Integration, Skype | No | No | Yes | Yes | Yes |
| Conferencing | |||||
| Ad Hoc Conferencing / Meet-Me Conferencing Users | 64 / 0 | 128 / 0 | 128 / 128 | 256 / 256 | 512 / 512 |
| Conference Scheduling | No | No | Yes | Yes | Yes |
| Web Collaboration | No | No | Yes | Yes | Yes |
| Telephony | |||||
| System Type | Key System | IP PBX | IP PBX | IP PBX | IP PBX |
| Voicemail Type | Basic | Basic | Pro | Pro | Pro |
| Call Recording | No | No | Yes | Yes | Yes |
| Number of Auto-Attendants | 9 | 40 | 40 | 150 | 500 |
| Number of Receptionists | 0 | 4 | 4 | 32 | 75 |
| Deployment | |||||
| Main Deployment Method | Appliance | Appliance | Appliance | Appliance | Appliance |
| Active Directory Integration | No | No | No | Yes | Yes |
| Centralized Licensing | No | No | No | Yes | Yes |
| Contact Center Support | No | No | Yes | Yes | Yes |
| Avaya Aura Branch | No | Yes | Yes | No | No |
AVAYA IP OFFICE USER LICENSES
IP Office provides flexible user solutions tailored to fit the needs of different kinds of employees, from those who only require basic capabilities, to Office Workers with collaboration needs to Power Users that are highly mobile. IP Office Basic and Essential Edition customers receive standard telephony features. IP Office Server Edition and IP Office Select customers may choose unified communications licenses such as Office Worker or Power User on an employee by employee basis. IP Office Preferred Edition has Mobile Worker and Teleworker options in addition to the Office Worker and Power User shown.
| Function Matrix | Basic User | Office Worker | Power User |
|---|---|---|---|
| Desk Phone Call Control | |||
| Place / Receive Calls, Hold, Transfer, Park / Page, Conference | Yes | Yes | Yes |
| Access Telephony Features via Phone UI or DTMF | Yes | Yes | Yes |
| Web-based Access for Office Collaboration (Avaya one-X® Portal) | |||
| Click to Place / Receive Calls, Point and Click Call Control | No | Yes | Yes |
| Conference Scheduling | No | No | Yes |
| Control Audio Conferences | No | Yes | Yes |
| Federated Presence and IM | No | Yes | Yes |
| Personal, System and Corporate Directory Access | No | Yes | Yes |
| Visual Voicemail | No | Yes | Yes |
| Rich Collaboration for Remote and Mobile Workers | |||
| Turn Your Home Phone into Your Office Phone (Avaya one-X® Portal) | No | No | Yes |
| Avaya Equinox Experience | No | Yes | Yes |
| Integrate with the Applications You Already Have | |||
| Microsoft Outlook / Lync | No | Yes | Yes |
Contact us today to see how you can save more while you get more.
